Note: International Buyers are responsible for shipping cost on return shipment in any case.

Additional Information as well as other important information about product warranty policy and returns policy can be found below:

WARRANTY POLICY

If you believe the product you have purchased is a warranty claim, please contact our Customer Service team for a Return Authorization.

Standard Warranty We provide 90-day warranty on all our refurbished equipment from the order purchase date indicated on your invoice. Manufacturer warranty is provided on all new equipment unless otherwise stated. Warranty for each item sold is provided in every listing.

Extended Warranty We offer extended limited warranty (at an additional cost) ends 1 year or 6 months from the order purchase date indicated on your invoice. The warranty period is not extended if we replace a warranted product or any part(s). Please contact our Customer Service team to extend warranty on your purchased product.

Please note that warranty does not cover on the purchased items with the following conditions:

• Consumable parts of the item being sold according to its grading system (e.g. laptop batteries). Batteries are tested for its battery wear level and to hold charge. However, as they are consumed depending on customer’s activities. Batteries will be replaced if it has been found to be in a non-functional condition (i.e. does not hold any charge) and the fault is reported in the first 30 days after purchase.Items described "AS IS or “PARTS ONLY" are excluded from any warranty.
• Damage resulting from use of non-standard accessories.
• Defects and malfunctions resulting from viruses, operating system errors and compatibility problems. It is buyer’s responsibility to ensure the item purchased will be compatible for use with their existing hardware and systems and to ensure antivirus software is maintained and updated to prevent software corruption.
• Any defects or damage which have been caused by abnormal use and handling, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair and improper installation, including damage caused by freight, electrical fluctuations, spill of liquid or any other acts which are not the fault of Technology Locker.
• Items damaged in transit on delivery or on return.
• All plastic surfaces and all other externally exposed parts that are scratched or damaged due to customer use. 

RETURNS POLICY

All returns claims must be pre-arranged. Please contact our Customer Service team via eBay message for a Return Authorization.

Change of Mind Returns We are happy to accept a change of mind return within 30 days from the order purchase date indicated on your invoice if the item is still kept in the original sealed Retail packaging or in resalable condition. Please send us a message via eBay within 30 days including your invoice number, condition of the item and the reason for return.

Shipping is on customer’s expense. We will refund the purchase price excluding the cost of shipping. If you purchase the product with free postage, a non-refundable shipping fee of ($15 - $20) will be deducted from total amount of the order indicated on your invoice.

Warranty Returns All hardware is covered by warranty. Please contact us if you think your item is defective. Should your product be faulty within the warranty period, it will be subject to either of the two procedures below: 1. Dead on Arrival (DOA): The buyer must notify us of the DOA issue within 7 days of receiving the item. Customers claiming DOA must return the item in its original condition, with full packaging and a proof of purchase, with NO PHYSICAL DAMAGE.

We will cover shipping cost for the return shipment. The product will be replaced or refunded only when the entire order is being returned.

2. Warranty procedure applies for items found defective, but within the specified warranty period of 3 months or 90 days or your extended warranty period.

For all hardware within 30-day warranty period, you are entitled to have the goods repaired, replaced or refunded for a major or minor failure, item not as described, and unacceptable quality. We will cover shipping cost for the return shipment.

For all hardware outside 30-day warranty period, the product will be repaired or replaced with the same or equivalent model or other agreed item within a reasonable time (2-3) weeks at our discretion. However, in some circumstances, an indicative repair time may vary due to reasons such as part availability and incorrect fault description. It is buyer’s responsibility to cover the shipping costs to return the product. Refund for the amount paid for the item will not be provided after 30 days of the order purchase date indicated on your invoice.

We do not accept returns or refunds for the following products or conditions:

• Opened/Used software
• Sold As-Is or Parts-Only Items
• Product is not in resalable condition   
• Missing accessories or parts     
• Physically damaged (not in original condition) or broken caused by buyer
• Warranty VOID seal sticker is broken
• Items damaged in transit

We advise all customers to return products with postage insurance as we will not be held responsible for lost or damaged product Returns.

The replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data in the course of carrying out the assessment. We will not be responsible for any data loss.

For all warranty returns, the customer must provide the original Sales Invoice provided at the time of purchase.

Please contact us so we can advise you on the return process and RMA number.

Note: Return without an RMA number will not be accepted

FREQUENTLY ASKED QUESTIONS

Do you build to order or customized PC & laptop configurations?
If you need memory or hard drive upgrade with specific configuration, we can build to your requirements and provide a custom eBay listing.  

Do you build to order or customized server configurations?
Yes we do, if you are in need of a specific server configuration we can quote you on the server and list a custom eBay listing for you. Customized options like number of hard drives, memory, CPU, power supply, network cards, and RAID controllers are available.

What warranty do you offer?
We offer a 3 month warranty on all our products listed on eBay; sometimes an item will have manufacturer's warranty still applicable in which case the item description will state this.

Do you offer warranty or returns for Untested or Sold As-Is or for Part Only items?
No we do not offer any warranty or returns for these items, please read the item description carefully and make sure you want to purchase as there will be no exceptions.

Are any extended warranty options available?
1 year extended warranty is available on our refurbished PC, laptops and servers. New items with manufacturer warranty may have the option to extend warranty by purchasing manufacturer warranty care pack.

Do you offer combined shipping?
Yes, combine shipping is automatically calculated for most equipment when you purchase multiple items.

What Do I do if I have issues with my item?
Please contact us through eBay first with your issue before opening a dispute. We will try our best to resolve any issues in a reasonable time. 

Can I visit your premises to inspect an item?
Yes, please contact us first to make an appointment with us first to inspect any products that we have on eBay.  We are available Monday to Friday 9am to 5pm.

Can I know how to return a purchased item?
Yes, please contact us first so we can advise you on the return process and RMA number. Please be informed that:

• Item must be packed exceptionally well 
• Provide weight and dimensions of package. 
• Advise time and date availability for collection with TNT (it is buyer’s responsibility to have the return package ready for collection. Under any circumstances where collection fails, the buyer will have to arrange their own return or pay for the second collection arrangement) 
• Connote label will be sent to your email via TNT once the collection details have been provided to us. Please stick the label on the return package. 
• If TNT collection is inconvenient for you, you may ship the item with Australian Post Standard Post (or your chosen courier) and we will reimburse the fees to your account. 
• Reimburse of return fees will only be approved if item is deemed faulty 
• Full refund (including shipping fees) will only be approved if item is deemed faulty.

LOCAL PICKUP & SHIPING 

LOCAL PICKUP

The order pickup is available by appointment only. After an order is placed online (select "Pick Up" during checkout), please contact us via eBay or email to arrange collection. Please wait for email confirmation that the order is ready for collection before coming in. Please allow at least 1-3 business days processing time for "Pick Up" orders ready for pickup.

Note: We do not provide walk-in service. 

Technology Locker appreciates your patience and understanding.

SHIPPING

Dispatch Time

Most of the items are shipped within 1-2 business days of payment. Large items need to be shipped on pallets may take 2-4 days to dispatch after receiving payment.

Australia Delivery

We ship all our items with Australia Post or TNT Express courier within Australia.

Shipping normally takes 2-3 working days for Sydney Metro addresses and 2-6 business days for outer Sydney Metro, Regional and Interstate Addresses.

International Delivery

We use TNT to ship equipment overseas. Please note we are not responsible for import duties and taxes. Import duties and taxes are buyer’s responsibility. For exact shipping cost, please contact us for quote before making purchase.

Note: Exclude postage location list:  Middle East, Brazil, Afghanistan, India, Russian Federation, Africa and N. and S. America

Combined Shipping

We offer discount on purchases of multiple items by combining postage. The discount is provided for both Australia and international shipping.

Note: Technology Locker does not take any responsibility for any delays in shipping. We normally provide shipping tracking numbers to customers so that you need to contact the corresponding courier to track your shipments.

Delays may occur around Christmas, Easter and public holidays.

Due to recent eBay policy changes we can no longer take calls directly to us. You can however still contact us directly via eBay messages, we will get back to you shortly.